Refund policy

30-Day Satisfaction Guarantee:
If you're not completely satisfied with your purchase, you may request a return or exchange within 30 days of receiving your order.

Eligibility Criteria:

• Items must be unused, unworn, and in their original packaging.
  
  

• Returns must be initiated within 30 days of delivery.
  
  

• Proof of purchase is required.
  
  

Return Process:

• Contact our customer support at hello@trywelstra.com OR at our toll free phone number 1 (800) 909-5726 with your order number and reason for return.
  

• Our team will provide you with return instructions and the appropriate return address.

Refunds:

• Refunds will be issued to the original payment method.
  
  

• Please allow 5–7 business days for the refund to reflect in your account.
  
  

Damaged or Defective Items:
If you receive a damaged or defective item, please contact us immediately with photos of the product. We will arrange for a replacement or refund at no additional cost to you.

Non-Returnable Items:
Certain items, such as gift cards and clearance items, may be non-returnable. This will be indicated on the product page.